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Part-Time Customer Service Clerk
CA - Long Beach
Summary
The mission of Long Beach Transit is to provide public transit services that enhance and improve the quality of life for the residents of our community. The position of Part-Time Customer Service Clerk helps to ensure the mission is achieved by assisting customers with transit trip planning and other information via telephone, e-mail, and in-person. Responsibilities include assisting with promotional programs, the customer service center in downtown Long Beach, handling the reception area for the company headquarters, operating the administration telephone system and general clerical duties.
Background Information
Long Beach Transit is one of the largest and best-run local public transit systems in Los Angeles County. What's the secret to our success? We take pride in serving an essential community need for the residents of Long Beach and surrounding areas. We value our customers, employees, and the service we put out on a daily basis. This pride and sense of value echoes in our organizational style of taking each employee's input into account, and in the unwavering focus we place on customer service.
Here's a quick look at the organization you will join: LBT maintains a fleet of 228 buses, which includes 60-ft. articulated coaches, a growing number of hybrid gasoline-electric engine coaches, and 30 smaller shuttle coaches. LBT has two operating facilities in the city of Long Beach and has nearly 800 employees.
Duties and Responsibilities
-
Provides customers with necessary information in a courteous, efficient manner, enabling customers to effectively use company services. Answers all inquiries regarding routes, schedules, fares, and company policies and procedures
-
Resolves simple customer concerns as possible, and directs others to appropriate staff
-
Answers incoming calls and relays call to appropriate person, taking messages as required
-
Greets all visitors to company headquarters reception area and directs them appropriately
-
Participates in promoting the company at community events, such as the Martin Luther King, Jr. parade, Cinco de Mayo celebration, Anaheim St. festival, etc.
-
May assist in conducting presentations about company's services and special benefits at various community centers, such as senior centers, disabled resource centers, civic centers, philanthropic organizations, schools, colleges, places of employment, travel centers, etc.
-
Maintains lost and found system (receiving, inventory, dispersal, and disposal of items)
-
Maintains supplies of schedules and brochures
-
Performs cashiering functions regarding pass sales and special programs such as Museum Express
-
Responsible for maintaining cash fund, balancing accounts, and preparing cash reports.
-
Performs data entry and word processing, uses electronic office equipment, such as fax machines, and tracks general staff activities as assigned
-
Must be able to rotate job duties in several positions, including relief clerk in Telephone Information Center, Transit Information Center, Switchboard coverage, and other positions as required
-
Maintains up-to-date maps and timetables, current and accurate information manual materials regarding company services and policies
-
Sorts and delivers internal and external mail to both sites as required
-
Prepares special mailings for staff
-
Maintains employee and dependent ID cards and staff parking stickers
-
Complies with all safety regulations as stated in the company safety program, and reports safety-related accidents, incidents, and unsafe work conditions. Attends safety-training programs as required
-
Other duties may be assigned.
Qualifications
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A High school diploma or GED and minimum 2 years experience in marketing and/or customer services/promotions or other related field.
-
The ability to deal effectively with the public, to communicate effectively with co-workers, participate in problem solving, and to maintain appropriate records is also required.
-
Good oral/written communications skills are essential. Computer skills, including word processing, are essential.
-
Valid CA Class C license required with excellent driving record.
-
Applicants must submit an H-6 (current, within thirty days) report of their CA driving record obtainable from the Department of Motor Vehicles.
-
Bi-lingual, (especially Spanish/English) communication skills are a plus.
-
Must have experience with personal computers and be proficient in Windows, Word, and Excel.
-
Must be courteous, patient, work well with the public and promote the company.
-
Proficiency in office skills and ability to use a variety of office equipment.
-
Ability to use filing systems and be knowledgeable with record keeping systems and procedures.
-
Must have good writing, speaking, and mathematical skills.
-
Must be able to travel/drive between offices and business centers.
-
Twenty hours per week, evenings and weekends ONLY.
Salary Information
Starting rate - $12.15/hour. Apply at Long Beach Transit, 1963 E. Anaheim Street, Long Beach, CA 90813. Submit resume, salary history, and a current (within last 30 days) H-6 DMV printout (no exceptions). Only complete packets including the applicatio and an H-6 DMV printout will be considered or review.
For informational purposes only; not intended to be a job description.
Successful candidate must pass company physical which includes a drug screen
Summary
The mission of Long Beach Transit is to provide public transit services that enhance and improve the quality of life for the residents of our community. The position of Part-Time Customer Service Clerk helps to ensure the mission is achieved by assisting customers with transit trip planning and other information via telephone, e-mail, and in-person. Responsibilities include assisting with promotional programs, the customer service center in downtown Long Beach, handling the reception area for the company headquarters, operating the administration telephone system and general clerical duties.
Background Information
Long Beach Transit is one of the largest and best-run local public transit systems in Los Angeles County. What's the secret to our success? We take pride in serving an essential community need for the residents of Long Beach and surrounding areas. We value our customers, employees, and the service we put out on a daily basis. This pride and sense of value echoes in our organizational style of taking each employee's input into account, and in the unwavering focus we place on customer service.
Here's a quick look at the organization you will join: LBT maintains a fleet of 228 buses, which includes 60-ft. articulated coaches, a growing number of hybrid gasoline-electric engine coaches, and 30 smaller shuttle coaches. LBT has two operating facilities in the city of Long Beach and has nearly 800 employees.
Duties and Responsibilities
-
Provides customers with necessary information in a courteous, efficient manner, enabling customers to effectively use company services. Answers all inquiries regarding routes, schedules, fares, and company policies and procedures
-
Resolves simple customer concerns as possible, and directs others to appropriate staff
-
Answers incoming calls and relays call to appropriate person, taking messages as required
-
Greets all visitors to company headquarters reception area and directs them appropriately
-
Participates in promoting the company at community events, such as the Martin Luther King, Jr. parade, Cinco de Mayo celebration, Anaheim St. festival, etc.
-
May assist in conducting presentations about company's services and special benefits at various community centers, such as senior centers, disabled resource centers, civic centers, philanthropic organizations, schools, colleges, places of employment, travel centers, etc.
-
Maintains lost and found system (receiving, inventory, dispersal, and disposal of items)
-
Maintains supplies of schedules and brochures
-
Performs cashiering functions regarding pass sales and special programs such as Museum Express
-
Responsible for maintaining cash fund, balancing accounts, and preparing cash reports.
-
Performs data entry and word processing, uses electronic office equipment, such as fax machines, and tracks general staff activities as assigned
-
Must be able to rotate job duties in several positions, including relief clerk in Telephone Information Center, Transit Information Center, Switchboard coverage, and other positions as required
-
Maintains up-to-date maps and timetables, current and accurate information manual materials regarding company services and policies
-
Sorts and delivers internal and external mail to both sites as required
-
Prepares special mailings for staff
-
Maintains employee and dependent ID cards and staff parking stickers
-
Complies with all safety regulations as stated in the company safety program, and reports safety-related accidents, incidents, and unsafe work conditions. Attends safety-training programs as required
-
Other duties may be assigned.
Qualifications
-
A High school diploma or GED and minimum 2 years experience in marketing and/or customer services/promotions or other related field.
-
The ability to deal effectively with the public, to communicate effectively with co-workers, participate in problem solving, and to maintain appropriate records is also required.
-
Good oral/written communications skills are essential. Computer skills, including word processing, are essential.
-
Valid CA Class C license required with excellent driving record.
-
Applicants must submit an H-6 (current, within thirty days) report of their CA driving record obtainable from the Department of Motor Vehicles.
-
Bi-lingual, (especially Spanish/English) communication skills are a plus.
-
Must have experience with personal computers and be proficient in Windows, Word, and Excel.
-
Must be courteous, patient, work well with the public and promote the company.
-
Proficiency in office skills and ability to use a variety of office equipment.
-
Ability to use filing systems and be knowledgeable with record keeping systems and procedures.
-
Must have good writing, speaking, and mathematical skills.
-
Must be able to travel/drive between offices and business centers.
-
Twenty hours per week, evenings and weekends ONLY.
Salary Information
Starting rate - $12.15/hour. Apply at Long Beach Transit, 1963 E. Anaheim Street, Long Beach, CA 90813. Submit resume, salary history, and a current (within last 30 days) H-6 DMV printout (no exceptions). Only complete packets including the applicatio and an H-6 DMV printout will be considered or review.
For informational purposes only; not intended to be a job description.
Successful candidate must pass company physical which includes a drug screen