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Quality Assurance Specialist
CA - Long Beach
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Summary
This position reports to the Manager of Maintenance Technology. The purpose of this position is to serve as LBT's internal warranty claims administrator. The Quality Assurance Specialist will fulfill the duties of the Quality Assurance group with an emphasis in hybrid bus failure trends and tracking. This position also requires the diagnosis of vehicle failures, subsequent documentation and communication of said findings to the maintenance department.
Background Information
Long Beach Transit is one of the largest and best-run local public transit systems in Los Angeles County. What's the secret to our success? We take pride in serving an essential community need for the residents of Long Beach and surrounding areas. We value our customers, employees, and the service we put out on a daily basis. This pride and sense of value echoes in our organizational style of taking each employee's input into account, and in the unwavering focus we place on customer service.
Here's a quick look at the organization you will join: we provide 22x7 public transportation for Long Beach and other neighboring cities. With a total of 470 Bus Operators, we have 228 buses (including standard buses as well as our smaller Passport vehicles, and others) in service at any one time. We plan to continue offering a wide range of transportation options to Long Beach, and to remain ahead of the curve for public transit.
Duties and Responsibilities
Tracks and analyzes fleet repair records to determine failure rates and causes. Makes effective recommendations based on these findings. Develops and prepares independent hybrid vehicle repair records and maintenance related reports.
Oversees warranty claims with suppliers, tracks claims, and accounts for reimbursements.
Investigates and diagnoses vehicle defects and/or equipment problems, and disseminates findings with maintenance staff. This will involve tutoring/training of mechanics as necessary.
Communicates interdepartmentally and represents Long Beach Transit when dealing with outside agencies/vendors in a professional manner.
Supervises special projects, including development of scopes of work, manages resources efficiently (time, parts, and labor), manages scheduling, and tracks through completion.
Collaborates to create policy and changes to existing practices (Standard operating procedures, recommendations to parts department etc.)
Takes action to correct and/or report unsafe conditions or actions to the Safety Officer; insures that personal protective equipment is worn when necessary; investigates and reports all accidents and incidents.
Complies with all safety regulations as stated in the company safety program, and reports safety-related accidents, incidents, and unsafe work conditions. Attends safety-training programs as required.
Qualifications
Demonstrated experience as a transit bus journeyman mechanic, other heavy-equipment experience will be considered.
Excellent understanding of the mechanics of the hybrid technology system is required.
Strong analytical, professional communication skills are required.
Previous supervisory experience preferred.
Must be able to establish and maintain effective work relationships with other employees.
Must be available to work nights and weekends.
Must be computer literate with an emphasis in MS Office. Experience with Corvu, and Ellipse is desirable.
Possession of a valid California Class B driver's license is required.
Apply online, via email or in person at Long Beach Transit, 1963 E. Anaheim Street in Long Beach. Bring with you a current (within 30 days) DMV H-6 printout of your driving record (obtainable from the Department of Motor Vehicles).
Long Beach Transit
1963 E. Anaheim Street,
Long Beach, California 90813
Ph: (562) 591-8753
Fax (562) 599-8588
email: abravo@lbtransit.com
This announcement is for general information purposes only. It is not intended to be a job description. Information provided is subject to change. Hiring decisions are not based solely on the above information.
Summary
This position reports to the Manager of Maintenance Technology. The purpose of this position is to serve as LBT's internal warranty claims administrator. The Quality Assurance Specialist will fulfill the duties of the Quality Assurance group with an emphasis in hybrid bus failure trends and tracking. This position also requires the diagnosis of vehicle failures, subsequent documentation and communication of said findings to the maintenance department.
Background Information
Long Beach Transit is one of the largest and best-run local public transit systems in Los Angeles County. What's the secret to our success? We take pride in serving an essential community need for the residents of Long Beach and surrounding areas. We value our customers, employees, and the service we put out on a daily basis. This pride and sense of value echoes in our organizational style of taking each employee's input into account, and in the unwavering focus we place on customer service.
Here's a quick look at the organization you will join: we provide 22x7 public transportation for Long Beach and other neighboring cities. With a total of 470 Bus Operators, we have 228 buses (including standard buses as well as our smaller Passport vehicles, and others) in service at any one time. We plan to continue offering a wide range of transportation options to Long Beach, and to remain ahead of the curve for public transit.
Duties and Responsibilities
Tracks and analyzes fleet repair records to determine failure rates and causes. Makes effective recommendations based on these findings. Develops and prepares independent hybrid vehicle repair records and maintenance related reports.
Oversees warranty claims with suppliers, tracks claims, and accounts for reimbursements.
Investigates and diagnoses vehicle defects and/or equipment problems, and disseminates findings with maintenance staff. This will involve tutoring/training of mechanics as necessary.
Communicates interdepartmentally and represents Long Beach Transit when dealing with outside agencies/vendors in a professional manner.
Supervises special projects, including development of scopes of work, manages resources efficiently (time, parts, and labor), manages scheduling, and tracks through completion.
Collaborates to create policy and changes to existing practices (Standard operating procedures, recommendations to parts department etc.)
Takes action to correct and/or report unsafe conditions or actions to the Safety Officer; insures that personal protective equipment is worn when necessary; investigates and reports all accidents and incidents.
Complies with all safety regulations as stated in the company safety program, and reports safety-related accidents, incidents, and unsafe work conditions. Attends safety-training programs as required.
Qualifications
Demonstrated experience as a transit bus journeyman mechanic, other heavy-equipment experience will be considered.
Excellent understanding of the mechanics of the hybrid technology system is required.
Strong analytical, professional communication skills are required.
Previous supervisory experience preferred.
Must be able to establish and maintain effective work relationships with other employees.
Must be available to work nights and weekends.
Must be computer literate with an emphasis in MS Office. Experience with Corvu, and Ellipse is desirable.
Possession of a valid California Class B driver's license is required.
Apply online, via email or in person at Long Beach Transit, 1963 E. Anaheim Street in Long Beach. Bring with you a current (within 30 days) DMV H-6 printout of your driving record (obtainable from the Department of Motor Vehicles).
Long Beach Transit
1963 E. Anaheim Street,
Long Beach, California 90813
Ph: (562) 591-8753
Fax (562) 599-8588
email: abravo@lbtransit.com
This announcement is for general information purposes only. It is not intended to be a job description. Information provided is subject to change. Hiring decisions are not based solely on the above information.
Long Beach Transit is an equal opportunity employer and in compliance with federal and state laws, does not discriminate in employment practice on the basis of race, color, national origin, ethnic group ancestry, religious creed, age, marital status, pregnancy, physical or mental disability, medical condition, veteran status, gender, sexual orientation, sexual identity, gender expression or sex.
